Terms & Conditions

These terms and conditions ("Terms") apply whenever you use our website www.masracoffee.com (the "Website") or order any iced coffee drinks, freshly roasted coffee beans, or other products ("Products") through the Website or otherwise from us.

Please read these Terms carefully and retain a copy for your records. By using the Website or ordering any Products from us, you confirm that you have read, understood, and agree to these Terms (as amended from time to time). If you do not agree to these Terms, you must not use the Website or order any Products from us.

1. About Us
1.1 Masra Coffee ("we," "us," or "our") is a UAE-based coffee business offering iced coffee drinks and freshly roasted coffee beans.
1.2 For any questions about these Terms or to contact us, please email us at info@masracoffee.com.

2. Use of the Website
2.1 You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict anyone else's use and enjoyment of the Website.
2.2 You may download and print content from the Website solely for your personal use. Any commercial use, reproduction, or redistribution of Website content without prior written permission from us is prohibited.
2.3 We reserve the right to deny access to the Website or refuse to sell Products to you if we consider your use of the Website inappropriate.

3. Product Descriptions
3.1 All Product descriptions and images on the Website are provided in good faith. However, actual Products may vary slightly.
3.2 Prices displayed on the Website are in United Arab Emirates Dirhams (AED) and exclude delivery charges unless otherwise stated.
3.3 We reserve the right to update prices and delivery charges at any time without prior notice.

4. Ordering Products
4.1 You can place orders as a guest or by creating an account. Account holders are responsible for maintaining the confidentiality of their login information.
4.2 When you place an order, it constitutes an offer to purchase the Product. We reserve the right to accept or reject your order.
4.3 Orders are confirmed only when we issue a written acknowledgment, such as an email confirmation or an invoice with your delivery.

5. Payment
5.1 Payments are processed securely through Paymob. We accept major credit cards and debit cards.
5.2 All Products remain our property until full payment has been received.
5.3 If your payment is not authorized, your order will be canceled, and we will notify you accordingly.

6. Intellectual Property Rights
All content on the Website, including text, images, and logos, is the property of Masra Coffee and protected by copyright laws. You may not copy, reproduce, or use any content without our prior written consent.

7. Limitation of Liability
7.1 We are not liable for any loss or damage arising from your use of the Website or purchase of Products, except as expressly stated in these Terms.
7.2 Our maximum liability shall not exceed the amount paid for the Products in question.

8. Indemnity
You agree to indemnify us from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms.

9. Amendments
These Terms may be updated from time to time. Changes will be posted on the Website, and continued use of the Website signifies acceptance of the updated Terms.

10. Governing Law and Jurisdiction
These Terms are governed by UAE law, and any disputes shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.